How to Handle the Error Message of “Email and Phone Number not Matched”?

In case you receive an error message that the phone number and email are not matching then send a Zero payroll in order to connect to the payroll services. To do this, follow the steps mentioned below:

Step by Step process to send a Zero payroll in order to connect to the payroll services


Step 1:

Select Employees > Send Payroll Data.

Step 2:

Certify that there are 0 paychecks for $0.00 in the Items so as to Send section and choose Send.

Step 3:

Input your Payroll PIN.

Step 4:

Halt for the message to prompt that “your payroll session was successful”

Step 5:

Exit the screen and try to allow Direct Deposit again.

Read More:

Step by Step process to add direct deposit information to your Independent Contractors.

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