How to Fix Issue of Getting Error while Sending email via Outlook in QuickBooks Desktop

While trying to email a report or the transaction, there you can get an error message like “QuickBooks is unable to send your email to Outlook Close any open Outlook windows and try again”.

This may be caused due to several reasons such as:-

  • incorrect email preference
  • MAPI32.dll file damaged
  • QuickBooks or Outlook installation damaged
  • Outlook is open in the background while sending via QuickBooks


How to Fix the Issue

Intuit recommends following solutions:-

Solution 1

Make sure the QuickBooks is not running as administrator

Step 1:

Right-click QuickBooks> Properties> Compatibility tab

Step 2:

Deselect “Run this program as Administrator”

Step 3:

Click OK, Exit, Restart QuickBooks

Solution 2

Your email preferences should be set correctly

Step 1:

Select Edit > Preferences > Send Forms.

Step 2:

Click My Preferences tab, select QuickBooks E-mail, and click OK

Step 3:

Select Edit > Preferences > Select Outlook, click OK.

Step 4:

Now close QuickBooks and all the other programs and Restart Windows.

Step 5:

Reopen QuickBooks and Email the report or transaction.

Solution 3

Make sure that your email preference is set correctly in Internet Explorer.

Step 1:

Open Internet Explorer> Tools > Internet Options.

Step 2:

Click on the Programs tab.
In the Programs tab, ensure that you’ve selected the correct email program as the default email program.

Solution 4

Repair MAPI.dll32

Step 1:

Close all programs

Step 2:

Go to C: drive> Windows> System32

Step 3:

Double click fixmapi.exe, and follow the instructions.

Solution 5

Try a Clean install of QuickBooks

Kristin is a content strategist at Techarex Networks. Kristin follows the B2B technology space closely and loves to write on the latest changes in technology, futuretech and fixes for day to day how to issues. Besides writing Kristin also loves music, moves and skating.

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