Unable to Access’Make a Payment’,’View Statements’,’Web Pages’When Logged into My Account

 
Problem Description
In this tutorial, we will learn about how to access on the links like ‘make a payment’, ‘view statements’ and other web pages because after logging into My Account on the Lacerte website, the Make a Payment, View Statements, Downloads, and other links are not accessible.
 
Solution Description
This issue can be caused by a Pop-up Blocker or an Internet Explorer security setting that block the web page from being displayed. It may be necessary to add *.intuit.com to your IE Trusted Sites list, as well as your Pop-up Blocker’s safe list.
 
Follow the steps below to update your Internet Explorer Trusted Sites list:

  1. Firstly, Open Internet Explorer.
  2. From the main menu, select the Tools menu and click on Internet Options.
  3. In the Internet Options window, select the Security Tab option.
  4. In the Select a zone to view or change security settings field, select Trusted Sites option.
  5. Select the Sites button below this section.
  6. In the Add this website to the zone: field, enter *.intuit.com.
  7. Click on the Add button and *.intuit.com will be added within Websites.
  8. Click on OK to close the Trusted Sites window.
  9. Click on OK to close the Internet Options window.

 
Follow the steps below to update your Internet Explorer Pop-up Blocker list:

  1. Firstly, Open Internet Explorer.
  2. From the main menu, select the Tools menu and then Pop-up Blocker and click on Pop-up Blocker Settings.
  3. In the Address of website to allow: field, enter *.intuit.com.
  4. Click on the Add button and *.intuit.com will be added within Allowed Sites.
  5. Click on the Close button.

 
If you are using a third-party pop-up blocker or website filtering application, then refer to the manufacturers instructions on how to update your pop-up blocker’s safe list or trusted sites list.

Kristin is a content strategist at Techarex Networks. Kristin follows the B2B technology space closely and loves to write on the latest changes in technology, futuretech and fixes for day to day how to issues. Besides writing Kristin also loves music, moves and skating.