By offering customer views suitably into the availability & overall performance of their service, the customers won’t change providers on the basis of price alone
Improved Customer Experience
By embracing change & delivering solutions in a completely fluid environment that assures a world-class experience to the customer.
Techarex Networks effective solution renders configuring, administering as well as reporting on SLAs quite easier & comparatively less time-consuming.
Simplified Reports Delivery
Flexible, easily defined SLA conformance reports can be scheduled & delivered automatically.
RELY ON TECHAREX NETWORKS SLA MANAGEMENT CAPABILITIES TO DERIVE BETTER BUSINESS VALUE
Our SLA Management services have been designed keeping the varying requirements of different businesses. Real-time SLA performance reports can be quickly & easily generated besides defining warning & violation alerts to prioritize and accordingly devote efforts in fixing performance issues impacting service & customer experience. Reports can be sent to customers via a customer portal or via e-mail. Administrators can easily define SLAs for individual service types or customer classes, besides defining a conformance period on the basis of contractual agreements and accordingly apply the SLAs to customer services for more efficient monitoring, reporting & notification.