Yes, Techarex Networks configurable SLAs functionality allows administrators to define SLAs for distinct service types/classes of customers. Additionally, administrators can also define a suitable conformance period strictly in sync with the contractual agreements and can also select & configure multiple service performance metrics to keep sync with contractual SLAs.
Once customer SLA contracts (that includes network & service availability, service quality) get correctly defined, Techarex Networks SLA manager will monitor the quality & availability of service by tracking service performance across deployed systems and networks. It helps to identify areas where degraded performance is affecting your business.
Techarex Networks SLA Manager provides clients with real-time, genuine reports on SLA compliance. SLA manager will also predict SLA violations in case current trends are not being followed. As for SLA reports, these can be scheduled for automatic delivery to end customers.
LOOKING FOR THE KIND OF PLAN THAT FITS YOUR BUSINESS PERFECTLY? Call us at 1-800-656-8553Request a Custom Quote
GET IN TOUCH
Questions? Placing an order? You can call, email, or even chat online if you like.