SLA MANAGEMENT

Techarex Networks SLA Management Services allow you Easily & Efficiently Map Contractual Service Level Agreements & Track the Same against Configurable Conformance Periods

SLA MANAGEMENT FAQs

For all questions running through your mind on SLA management, here are some useful faqs that will enlighten you with more on this subject. Take a look

Yes, Techarex Networks configurable SLAs functionality allows administrators to define SLAs for distinct service types/classes of customers. Additionally, administrators can also define a suitable conformance period strictly in sync with the contractual agreements and can also select & configure multiple service performance metrics to keep sync with contractual SLAs.

Once customer SLA contracts (that includes network & service availability, service quality) get correctly defined, Techarex Networks SLA manager will monitor the quality & availability of service by tracking service performance across deployed systems and networks. It helps to identify areas where degraded performance is affecting your business.

Techarex Networks SLA Manager provides clients with real-time, genuine reports on SLA compliance. SLA manager will also predict SLA violations in case current trends are not being followed. As for SLA reports, these can be scheduled for automatic delivery to end customers.

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