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Warning 32014 while updating vCenter Server 5.5 to Update 3

In the process of updating vCenter Server 5.5 to Update 3, there are several errors that crop up. It may make the user’s experience unpleasant.

Symptoms:

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For such errors, there are several symptoms. Some of them are:

In the process of updating vCenter Server 5.5 to Update 3, there are several errors that crop up. It may make the user’s experience unpleasant. For such errors, there are several symptoms. Some of them are:

  1. A message will be displayed with Warning 32014. It reads as following:
    Warning 32014. A utility for phone home data collector couldn’t be executed successfully Please see its log file (with name PhoneHome) and vminst.log in system temporary folder for more details.
  2. If a user attempts to lead off the vCenter Server service manually from the command line usingvpxd –s, it may not operate because of errors. The display message will include
    “The procedure entry point [email protected]@[email protected]@…..….. could not be located in the dynamic link library C:\ProgramFiles\VMware\Infrastructure\VirtualCenter Server\vpxd.exe”
  3. Even on starting the VMware VirtualCenter Server service, an error occurs. It reads as:
    “Error 1053: The service did not respond to the start or control request in a timely fashion.”

 

Cause:

Such errors may occur due to a range of reasons, but the most common cause for such an error is the failure in upgrading the deployPkg.dll file.

VMWARE VS Sphere 5.5

Step by Step Resolution:

To assist you in keeping away such errors while updating vCenter Server 5.5 to Update 3, we have explained a step-by-step process below. It will help in preventing the occurrence of such errors.

To prevent this issue:

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  • User needs to navigate from the vCenter Server machine to the following location: C:\Windows\Installer\$PatchCache$\Managed\05550F1E83248734780F0115742A159D\5.5.0.
  • The file named deployPkg.dll is required to be moved to a backup location from the above mentioned location.
  • Run the vCenter Server 5.5 Update 3 upgrade.

 

Further, to resolve the Rollback the installation by reverting to a snapshot or restoring a backup taken prior to upgrading vCenter Server 5.5 to Update 3:

  1. The user needs to steer from the vCenter Server machine to the below-stated location:
    C:\Program Files\VMware\Infrastructure\VirtualCenter Server\.
  2. The file named deployPkg.dll is required to be moved to a backup location from the above-mentioned location.
  3. A file named 2134141_deployPkg.zip is required to be downloaded.
  4. Extract the deployPkg.dll into the
    C:\Program Files\VMware\Infrastructure\VirtualCenter Server\ directory on the vCenter Server
  5. Start the VMware vCenter Server service as well as VMware vCenter Management Web Services.
  6. Uninstall Profile-Driven Storage Service. This can be done easily by running the command given below:
    msiexec.exe /x {7BC9E9D9-3DF6-4040-B4A1-B6A3A8AE75BA} SKIPVCCHECK=1 SUPPRESS_CONFIRM_UNINSTALL=”1″ /qr
  7. Install the 5.5 Update 3 version of the Profile-Driven Storage Service. This can be done easily by running this command given below:
    msiexec.exe /L*V “%temp%\sps_vminst.log” /I “vCenter_installation_media_drive :\vCenter-Server\Profile-Driven Storage\VMware vSphere Profile-Driven Storage.msi” INSTALLDIR=”vCenter_installation_media_drive :\Program Files\VMware\Infrastructure\” COMPUTER_FQDN= vCenter.domain.com TOMCAT_MAX_MEMORY_OPTION=”S” VC_KEYSTORE_TYPE=PKCS12 VC_KEYSTORE_PASSWORD=testpassword VC_SSL_DIR=”vCenter_installation_media_drive:\ProgramData\VMware\VMware VirtualCenter\SSL\” VC_SPS_EXTENSION_DIR=”C:\Program Files\VMware\Infrastructure\VirtualCenter Server\extensions\com.vmware.vim.sps\” IS_URL=” https://vCenter.domain.com:10443″ ARPSYSTEMCOMPONENT=1 SKIPVCCHECK=1 /qr
  8. Finally, it must be verified by the user that all the services are functioning and the vCenter Server is accessible.

 

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