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Solved: QuickBooks Is Unable to Connect to The Internet

It has always been a necessity for any small business to keep a track of its accounts and that’s where business finance software comes in.

QuickBooks, being one of the easiest programs to use, has become a prime choice for making accounting more reliable.

For the regular users of this software, there are instances when it stops working due to networking issues.

More often, there are errors and warnings generated by QuickBooks which is either cryptic or not properly documented.

This article will guide you through the how’s and why of the internet connectivity issues with QuickBooks.

What are the reasons?

  • A possible damage to the operating system.
  • Malfunctioning of QuickBooks updates.
  • Hard drive corruption
  • Corrupted program files
  • Corrupt or missing QBWUSER.INI file.

As a solution to this problem, this software has an application called QuickBooks ConnectionDiagnostic Tool which basically checks the connection between database server and client. Having this tool installed, click browse and there you can locate your data files. After clicking o Test Connectivity, if the software displays no green ticks, this means there is a problem connecting to the database server.

How to deal with various connecting issues?

If your QuickBooks database server isn’t working:

  1. After clicking Start, in the run command area on your server, type services. MSc
  2. In its Services window, you can search for QuickBooks server manager.
  3. Set all the older database managers to disable.
  4. You have to make sure that the service is set to Automatic.
  5. Make sure in the recovery tab, the first and second continuous failures are set to restart the service and the click OK.
  6. After clicking the service, you have to choose either restart or the start option
  7. Now, go back to the QuickBooks database service manager after the service has started and then again scan the folder.
  8. Later, go back to one of the clients after the files appear and then try to connect.

There are chances that you may still receive errors while updating the QuickBooks programs. These errors can be caused due to several problems like internet security and personal firewall setting. Other reasons like faulty security settings of Microsoft Internet Explorer and the settings of date and time system are also sometimes responsible it.

How to resolve this problem?

  1. To verify Internet or firewall setting:
  • For complete instruction on proper adjustment of settings to allow proper updates of QuickBooks, you should first refer to your internet security and firewall software for documentation.
  • Verification of exec (executable file), qbupdate.exe (QuickBooks update executable file) files is necessary for allowing the complete access through firewall software to update and download.
  • Later, just do the proper verification of port 443 and port 80.


  1. To verify the setting of Microsoft Internet Explorer
  • Open Internet Explorer
  • Choose Internet option and Tools menu
  • Click on Advanced tab option
  • Now, scroll down and select security section
  • Choose Use SSL 2.0and Use SSL 3.0.
  • Click on OK

Many of us are unaware of the proper steps to use and install QuickBooks programs without any error. Using some of the tips and steps mentioned above will help you to fix your entire problem while updating the QuickBooks program.

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